Foundation to Service

A JT Blog

http://Jeffersontruitt.blogspot.com

Building your Exceptional Customer Service Foundation

Here are 5 tips for building an Exceptional Customer Service Foundation.

Great customer service is essential to every business, and building a good foundation starts with teaching everyone on your team some basic tip.  Follow these 5 steps and you will be on your way to building a great foundation.

Tip #1 - Provide your customers with high quality core service or product.  This is fundamental and absolutely essential.  If you begin with an inadequate service or product, not even the best customer service in the world will save you.

Tip #2 - Meet human interaction needs first.  In any interaction, whether it is with a team member or a customer, there are three basic human needs which are expected and which must be met.  They include the need for attention, courtesy and an acceptance of their viewpoint.

Tip #3 - Use technology to provide friendly and caring service.  Technology isn’t an excuse to avoid the customer, it should in fact enhance the customer experience.  Use technology to let your customers know that they matter. 

Tip #4 - Allow flexibility.  Using technology, you can enhance your customer’s experience by allowing flexibility in your policies, procedures, and normal modes of operandi.  Technology exists to make our lives, and the lives of our customers easier. 

Tip #5 - Provide a resolution.  Technology enables you to offer resolutions to customer services challenges.  Practical solutions can be attained for product-related problems as well as non-product issues.  For example, technology can be used to quickly assess a new billing schedule or to quickly connect the customer with the person that can resolve their problem.

Follow the 5 customer service tips consistently and you will build an Exceptional Customer Service Foundation.